Ever since I upgraded to version 16 I can only get SOS only service. I’m not happy paying for service I’m not getting.
If your iPhone is stuck in SOS mode, please use the steps in this FAQ to troubleshoot the issue:
Phone can't make calls FAQ
I'm so sorry to learn about what happened since updating your software! You can turn off the SOS feature at this link: http://spr.ly/6602MVdUk I also see that you posted 2 days ago. Has everything been resolved?
-Jordan
No it didn't help. I'm paying for service I'm not getting. I had to download an app in order to communicate with family while at work. I work just 1/4 mile from I-95 with lots of shopping all around. I'm about to switch carriers.
Thank you for sharing those details, Tahoe94. From what you have described, so far, this sounds to be a SIM issue. You should have received a Private Note from us. Please reply there, so we can look further into this issue with you.
*Gabriel
I'm having the same issue, please help as this is beyond frustrating and I can't use my phone at all!
Verizon is a disaster. I've been with them over 20 years. I feel your frustration. I just received a new iPhone 14, and it's nothing but problems. They quadruple charged me for the mobile protect ($200 instead of $50). Can't make calls or text. Had to place the original order via text, and the guy misled me on multiple charges. Hours and hours on chats and calls. I have 4 lines with them, my home internet, and my business lines and internet. They just can't resolve anything, and they obviously can't compensate me for my lost time, and awful attitude I end up having at home due to the aggravation. No wonder my VZ stock has been in the garbage. All to have someone come on here and write how they'd be happy to help you, and sorry for your problem.
I too am having this issue and ever since I upgraded to IOS 16 my phone reception is absolutely horrible. In fact I just had to walk outside my office just to get service for my two step verification process to sign in so that I could participate in this chat. I am so frustrated with this issue!
I am very sorry to hear that you are having signal issues on your phone. I am here to help! Please meet me in private note to better assist.
-Angie
Running into the same issue. Brand new iPhone 14 and brand new plan. Most of the day I have zero service and/or SOS for my data signal. Is this an issue with the phone or your 5G service? Please help! Did not have this issue with my iPhone XR with 4G.
Same SOS issue with iphone 13 Pro. SOS appears and CALL FAILED over and over again. I spent most of the day on the phone Friday with Verizon and it isn't fixed. So frustrating.
Just got my new Iphone 14. Switching from my 12. Everything is moved over except I can't make calls since it's in SOS mode. A lot of posts with this problem. I guess Verizon doesn't care.
First and foremost, congrats on getting your new iPhone 14!
As a valued customer, your device and service concerns are our concerns too. We're glad to hear that you've successfully transferred your old phone's stored data (e.g., contacts, pictures, videos, music, etc.) to your new phone by using cloud services.
We've noted your reference about viewing an SOS message from your new device. Let's work together to get this resolved.
If you see SOS or "SOS only" in the status bar, your device isn't connected to a network, but you can still make emergency calls. Let's dig deeper. We'd like to share troubleshooting information with you to help from Apple's Technical Support website.
Please review the information provided at http://spr.ly/6609MAgZZ.
Please let us know if this helps. Thanks!
-Robert C.
I have same error, though on existing device
Reviewed Apple’s page as referenced, and VZW internal troubleshooting steps.
Unable to make/receive calls and this is after experiencing a week of “no sim”
In reading others in this thread, sounds like there is a larger issue at hand, that needs to be reviewed.
Just the same, please help as this phone is primary method of communication.
I did the 16 update and now my phone stays on SOS only. I can’t call or text. The Cerizon customer service rep said Verizon was doing construction and my account was flagged. When will this be fixed? Also, when will I be reimbursed for all my dropped calls?
El Paso, TX
Goodness! We're here for you, and we want to help! We always want you to have the best service and coverage possible and a working phone! Please, send us a Private Note, so we can get to the bottom of what's happening and get you up and running right away!
*Chance
I'm getting this same SOS service while in my apartment.Very frustratingPLEASE HELP
Hi, there! We want you to get the support you need today. How long has this been going on? What kind of phone do you have?
*Anna
This has been going on for the past few weeks now.
I have an iPhone 13 Pro Max and my wife has an iPhone 13
Thanks for your reply! Is this happening with both phones, or just yours?
I have been having this exact issue for days now! I’ve called multiple trying to get my phone fix, fail. Nobody seems to know what’s wrong or how to fix it. I only had Verizon for 2 weeks and I am completely turned off by this company, by far the worse service I even had. At this point I just want my service suspended and a new carrier, ASAP! Paying $100+ for a phone I cannot use is ridiculous!
I am sorry to learn of your experience with the cell phone service, Michele3903. We always want to do what we can to make your experience nothing but world-class. Are you getting the SOS all over the place? Or at a specific location? Please provide me with more information.
-Kevin
Verizon I have the same problem ever since upgrade from iPhone 8 to 13. Except now my whole family is disconnected from cellular and says SOS. Please contact me to fix
We want to ensure you are able to enjoy your services fully. Let's get a few more details from you. Just to clarify, is it just your line/device having issues or are there others on your account that activated new devices and are having the same problem?
-Christine
Hi, I upgraded my iOS today and now my phone is stuck in SOS mode. I've tried restarting the phone multiple times but that didn't work. Please help.
I’m having the same issue and I’m getting the same run around with the customer service reps.
Same here been on the phone all day, thinking I did something wrong, getting same scripted responses, transferred to different reps, and different chats. 7 plus hours. An entire day wasted. If someone had been honest up front I could’ve go about my day and not wasted it on the phone being aggravated. They say it will resolve in 24 hours. Does anyone believe this or had any real luck?
Hi, Brendan! I can help. Please send me a Private Message, so I can get your account verified.
*Ana
I have the same issue on my phone help please
Hello! Thanks for reaching out to us. We understand that you are having service issues with your device. We are more than happy to assist. Please send a PM for further assistance. *Jerina
also having issue right after updating + why all the pm stuff? why not have this information public that is the point of a forum
same issue after updating, its been multiple days of absolutely no service and only SOS... + why all the 'private messages'? doesn't that ruin the purpose of having a public forum??
Your concerns are understandable, and we always want to help you enjoy and rely on your services, we'll send you a Private Note shortly, so that we can better assist you!
*Joe
Good evening, I hope you're doing well, and I appreciate your patience throughout this situation with your device. We'll look further into this and make sure you can stay connected, it's vital to stay in communication with friends and family! What model phone do you have? also, how long ago did this SOS icon appear?
Hello! This is just our policy, and in case we need to ask you questions, that we cannot ask in public.
*Candice
Having the same issue. I went from having amazing reception at home to sos only. all the Verizon phones which is 4 at home can no longer use them. I’m about to switch companies. This is ridiculous. I’m paying 260 a month for nothing
Hi! Thank you for reaching out about your service. Please send us a private note, so we can assist.
*Harley
I have been talking to Verizon and they are SO UNHELPFUL. I just bought this SIM card kit and all I’m getting is SOS and a non working phone. They say they can’t do anything unless I factory reset my phone. I SHOULD NOT HAVE TO WIPE MY IPHONE TO GET SERVICE WORKING. I’ve had 8 US SIM cards in the past and it’s never been an issue with other companies. Pretty pathetic
Absolutely ridiculous. Paid for this SIM card and month of service and nobody can help me out with it. YOU SHOULDN'T HAVE TO WIPE YOUR IPHONE TO GET SERVICE TO WORK. Pretty pathetic and Verizon employees are useless with solving the problem.
Hello there, Snsherlo. This is never something we want our customers to experience. Please reach out to us on Facebook, or Twitter, so we can look at this together, and make sure your service is active once more!
*Tyler
Hey everyone -Clearly there are things that the Verizon employees are not supposed to say or acknowledge publicly on these forums. As a customer who has been frustrated about this for months, I thought I should share what I learned.If you push hard enough in private, they'll admit that the problem is with the upgrade the 5G. Verizon is taking older hardware off their towers, meaning that in some places the 3G/4G coverage is getting spottier faster than the 5G is getting reliable. Our local Verizon store even has physical signs to this effect posted because so many people are coming in complaining.
It is certainly frustrating to see your service get worse after being a loyal customer for decades. After spending hours "troubleshooting my phone" they finally lowered my bill a little as an implicit apology for the network quality.
They are absolutely useless. Have been on the phone for over two hours and unable to get my service working. Shows SOS at the top and they say they can’t do anything for me unless I reset my phone to factory settings. I SHOULDN'T HAVE TO RESET MY PHONE TO FACTORY SETTINGS TO GET A SIM CARD TO WORK. Have never ever had this problem with other companies. Waste of 50$ and nothing they will do for me.
