Selling an out of stock phone
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so i ordered a cert refurb Iphone12 on the phone with a rep. everything went smoothly, was assured it would be here 2-5 days. sent me a link to sign all documents etc... after 4 days no update, called in...after an hour with the level 1 rep they sent me to another higher up (i assume) to be told I hadn't signed the agreements...yet on my receipt in the account it CLEARLY shows my acceptance and sig on the agreements. so they send me another one to sign and accept...which i did. (had already paid the sales tax and the screen protector to come with it) "Ok it's all good now, should ship tomorrow". 2 days later STILL nothing changed. hasn't shipped still order accepted "will ship soon". I call back AGAIN, explain the entire situation to a NEW rep, and was told basically "sorry we can't see anything other than it's processing" 2 MORE days....still no change "order pending" Call AGAIN...new rep...explain it all again....after 45 min he finally comes back and says..."it's out of stock", then tries to upsell me for double the price. I AM BEYOND P!SSED. Why is it SO hard to get something I've paid for and NOT get the "just wait it's processing" for the last 13 days. I told the last rep to just cancel the whole order...which he didn't do...Is there ANYONE there that is accountable?
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Oh, no! We are stunned to see you in this situation. We know the importance of managing your orders, especially if you never received your purchase. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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I don't know what else to tell you. I've been stonewalled now with CSR's that can't help, either unwilling or unable to escalate it, meanwhile i'm without the phone i purchased. And noone can tell me why. first it was "agreement wasn't signed issues, (which is not right since i had the signed receipt pdf on my account) then it was..."processing", then it was I'm not sure but it looks like it's coming from apple refurb and it should be there in a few days...then it was out of stock oh here let me upgrade you to double the money. So you tell me...is there anyone that can solve this issue?

