12 days ago or signal suddenly went to one bar LTE and we couldn’t open any apps, webpages, send texts, etc. I called Verizon and they did all the standard stuff like having us restart our phones, reset network, and none of it made any difference. That took a couple hours which is ridiculous. I called the following day and was told that they were going to send us an iPhone 15 to use as a hotspot to improve our signal. They said all of the charges would be credited and we would not incur any new fees. I called the next day to see if they were getting anywhere with why our signal had suddenly gotten so bad. They said they were working on it and that we should try restarting our phones again since we changed our plan. Uhmmmmmm….. We didn’t change our plan, but they did without informing us. Even better, they changed it to a plan that didn’t provide personal hotspot service. Then they said that the iPhone 15 as a hotspot wouldn’t work anyway. I told them to switch our plan back and send a return label for the iPhone. We were charged $20.74 per each of 3 lines for changing our plan!!!!!! Then they only changed two of the lines back and didn’t send a return label. There’s a lot more but I’m tired of even thinking about it anymore. I’ll just add that the last thing they did was offer to send a network extender free of charge, full well knowing that we don’t have WiFi or internet service. Then they said that there was nothing else they could do to help us. As I said, this is only part of the nightmare that Verizon has provided us over these last 12 days. Time to move on I guess. Nice to feel so appreciated after almost 18 years with them.
Hello, Jcoffin3rdzen, we appreciate your loyalty over the years and are sorry to hear about the issues you've been running into over the last couple of weeks. We would like the opportunity to help with your concerns. So we can better assist, we will be reaching out via Private Message.
-Lauren
Have you used the "Check Network Status" link in the "Get help from Verizon" box on the right? If your service only just recently tanked like that and the phone troubleshooting hasn't fixed things, maybe it's just that the tower(s) in your area are acting up.
As for the return labels, check your account and see if you can print the labels yourself from your account as that's the fastest way to get them.
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