Sim locked

[Ihor33]

Hello… I am from Ukraine. I have a problem. My iPhone is SIM locked… Can you help me… ??? thank you

[vzw_customer_support]

Hello Ihor33, was your iPhone purchased directly from Verizon?

-Joe

[Ihor33]

 my sister used it.. She says Verizon is her carrier.. I think so

[Ihor33]

My sister gave me her old phone... but sim locked

[vzw_customer_support]

Thank you for these details, if your stister is the original account owner, she will need to reach out to us for assistance. https://www.verizon.com/about/consumer-safety/device-unlocking-policy

-Melissa

[vzw_customer_support]

Just checking in to see if you still need assistance.

-Kaye

[Ihor33]

…yes..please help me ..what I can do ?…

[SynthpopAddict]

If your sister was the first owner of the phone, you need to contact her because she will have to work with Verizon on getting the phone unlocked.  Verizon's device unlocking policy states that devices must be activated and used on Verizon's network for 60 days and then they should automatically unlock.  If your sister didn't use the phone for long enough or it was never activated on Verizon, then it will not unlock.

[Ihor33]

my sister used it and it was registered with Verizon.. she called there and they told her it was unlocked.. although in the settings it says it is blocked.. and it doesn't accept the sim car

[SynthpopAddict]

Your sister may have to file a complaint with the FCC if the phone is still locked.  Unless...there were some "modifications" done to the phone sometime in the past?  We're not allowed to talk about such things in detail here because it's against the forum rules, but if the phone's been messed with, can cause it to become permanently locked.

[Ihor33]

She called the office and was told that they saw that the phone was unlocked for all operators. And in the phone's settings, it is written that the card is blocked

[vzw_customer_support]

Thanks for those details, we will be sending over a private message so we can get additional details on the device. 

-Meg

[vzw_customer_support]

To assist you better we need some details, can you please provide us with the exact message you are getting on the device? ~Pam

[Ihor33]

Thanks …Yes.. I can ..