Back in September we took advantage of the Verizon promotion to replace two older iPhones with the new iPhone 16. Two phones were purchased, ordered, received, activated, and trade-ins completed within days of each other. Both lines immediately began charging incremental payments of $23.05 over 36 payment cycles. One line immediately began crediting back the same amount under the heading Trade-In-Device Promo Credit. The second line did not.
Verizon advised it was a timing issue driven by new activations being some three days apart and to wait another month to catch up. Well it's been another month and still no credit on the next bill. Just got off the phone with Verizon (again) and they have no idea what is happening. Suggested I wait another month and see if it sorts itself out. Asked to escalate the concern and was told no path. Asked to speak with a manager and was told no path. Half tempted to short my payment but sure that won't be well received. Getting extremely frustrated. Any advice how best to resolve?
Hi Cttaylor, I'm sorry to hear this purchase hasn't been the great experience you've become accustom to with us. Let's se about getting this turned around. Upon processing the trade-ins you received two submission ID's, does the second one that is missing show it's been added when you go to https://www.verizon.com/trade-in/ ? Were the trade-ins sent in their individual kits or in the same box?
-Melissa
One device was returned to a store 832581364199091 and the second shipped via UPS 892922437842214. Please advise. Thanks.
Thank you for the info, cttaylor! To best assist, we'll be sending a Private Message. 👍
~Izzy
Start a new topic or ask questions in the open forum.
