Absolutely do not understand why Verizon is having such difficulty in transferring ownership/service from my deceased mother's name to mine and my account - I have done all the steps and the status shows as going the opposite way - into her name - which it already is - I have been paying the bill on time and these people are sometimes, I believe purposefully obtuse - I said it. it is unfathomable to me why this is taking longer than usual - ugh. Yes, again, I completed all of the steps -
My sincere condolences ๐๐๐ผ๐
We are truly sorry to hear about your loss. We understand how difficult this time is and the last thing we want for you is to have difficulties transferring your service. To better assist, please tell us a little more. Are you currently an account manager/authorized user? When did you attempt to transfer the service? Did you process it online?
~Maria
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