I am unable to receive the SMS verification code required to complete my registration on WhatsApp. I have tried playing with various settings and have attempted to do this both with my home WiFi network and with 5g. The text with the code never arrives. I am using the phone's basic text app.
Receiving a call with the verification code doesn't work either. In this case, the call comes through, but a recorded voice tells me to enter a one digit number to receive the six digit verification code. When I enter that one digit number, the call disconnects instead of giving me the code.
I have been back and forth with the WhatsApp customer service email bot (there is no way to contact or speak with an actual human being for issues with Meta apps), and after trying everything, their only suggestion is to contact my carrier.
I'm currently locked out of more attempts to get the WhatsApp verification code for six hours. If necessary, I can go to the closest Verizon store to get assistance on Weds during their business hours, but if there is a simpler way to get this to work re Verizon specific settings, I'd love to hear it!
Hello, EricaW. Thank you so much for reaching out. We want to do all that we can to help. May I ask, regarding the SMS verification code for other companies, are you able to receive them? Just trying to figure out if it is only the SMS verification code from WhatsApp that you are having a hard time receiving. Please let us know.
-Natasha
I nearly always do receive codes sent via SMS from verizon and from other companies.
I'm baffled by this, but I've been through every suggested step to fix it as a WhatsApp issue, and they've told me to reach out to my mobile carrier.
Thank you for those additional details. As the phone option is failing too it does indeed sound like a system issue on their end. Are you able to received verification codes form anywhere else?
-Melissa
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