Well I should have my new iPhone 16 Pro Max today, but Verizon shattered that dream.
Last Friday, I woke up and preordered two iPhone 16 Pro Max phone. After paying for the processing fees, I got a confirmation email that everything was set to go for a September 20 delivery. Nice, smooth, easy peezy. I checked something on the MyVerizon app and found out that both of my phones have been placed on hold. When I called in the customer service department to find out why they told me I had to talk to the fraud department to prove that it was me purchasing these phones. I won’t go into the process of what they had to do, but I’ve never felt more untrusted in all my life.
After the orders were lifted, and I was told that this will not affect my pre-sale delivery date, I received an email the next morning to find out that one of the phones was canceled, then two minutes later, ordered again. When I called him to find out why, they told me I was the one that called him to cancel it. After trying to convince them it was not me, the customer service agent told me this is happening to 90% of the customers that pre-sale on Friday. And because my phone was re-ordered (which I never did) it, moved my delivery date to mid October…
By the way, the phone that was reordered was also placed on hold. I had to go through the approval process three times. I think my Verizon days are coming to an end. I do not wish the customer service I received on anyone.
I guess see you in October, new phone.
We are truly sorry to learn about the whole ordeal. Upgrade time should be always exciting and smooth! Rest assured that we are working hard to deliver those orders asap. Please tell us, have you received an order confirmation for the 2 orders placed?
~Maria
Yes, one was delivered on the 20th. My second one won’t be here until mid Oct because your system took it upon itself to cancel that preorder then reorder it again with a later delivery date. Everyone I e talked to doesn’t seem to care. Just have to deal with it. Worst experience I have ever had with Verizon.
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