Verizon refused to give promise credit

Question

I was promised a bill credit  and i received a email form them telling me that I was account credit  x amount  but I never received it  and now I’m being told that it was a system error and from why they can see I was charged the correct amount and theirs nothing that can do even though I have email proof  of  the employees name and if number   They can not give me what was promised to me and are refusing to make it right and they not transfer me to any type of management's just tell me dirty about what the other employee said and the email proof that I got form the company and they can’t do anything about it. I was on the phone with 5 sifter people and was on the phon for over two hours. With them and still got now ware. I rest don’t know how to get to is straightened out without being able to talk to a manager because they won’t transfer me to one.  And I also don’t know Howe to get one if they won’t transfer me over.  If anyone has any advice I will be willing to hear them out and try their suggestions.

Verizon_Support · Accepted Answer

Hello Jniebo, this is not the experience we want you to have. We definitely want to straighten this situation for you and find the best solution. I will be reaching out to you via private message to get the details.

-Luis

Jniebo · Accepted Answer

OK what happened was I traded in my iPhone 14 Pro Max and I was issued a full device trading credit then your system took the credit back and told me it was done incorrectly and they charge me for the full training credit and the reason why I was incorrect it had to be done over the three years of me, financing the phone, but Jacob and his manager saw it that was a system error that should never have had happened and is a one time courtesy to credit me back that amount and but the system is refusing to accept the credit and every time I talk to someone on the phone they’re telling me there’s nothing they can do about it and I’m stuck with it and I don’t believe that even you guys promised me the credit that I should still receive the credit and you’re treating a 20+ your customer like a newbie and I don’t believe that it’s fair. That’s why I’m asking you to look into it and see if you can give me that credit as promised that I gave you proof at about