Wi-Fi Calling

[KE388]

Please change the wi-calling protocols to automatically switch to any trusted network I am connected to. Or make that an option. We have maybe two bars depending on where we are in the house. Unless we switch to Airplane mode, we cannot have a call without being dropped. Then we have to turn off Airplane mode when we leave the house. Very frustating!

[vzw_customer_support]

Help is here as you definitely deserve some answers and a resolution regarding your Wi-Fi Calling. Please tell us more. What is the make/model of your device? 

-Natasha

[KE388]

I have the iPhone 11 and my husband has the iPhone SE

[vzw_customer_support]

Hello, KE388. Thanks so much for this info. Please see the link below for the steps to turn on Wi-Fi Assist. This feature will ensure your device stays connected to Wi-Fi.

https://support.apple.com/en-us/102228

-Natasha

[KE388]

My wifi assist has always been on and my wifi connection has always been better than the cell service.  According to the description, wifi assist automatially uses cellular data when wifi is poor, it should pick whichever signal is the strongent. I consider two bars as poor service since I am unable to have a call without it dropping. I'm going to turn wifi assist OFF and see if it fixes the issue.