Wi-fi calling stopped working overseas. On prepaid phone - Wi-fi calling option no longer in settings?

Gnewell4230
Enthusiast - Level 1

I was using wi-fi calling for a few days. Suddenly it stopped working and I can no longer text or call. I have prepaid service. The option to select wi-fi calling no longer shows up in settings. Any suggestions?

Labels (1)
0 Likes
2 Replies
vzw_customer_support
Customer Service Rep

Can you try restarting your device? 

*Mahagani

0 Likes
SynthpopAddict
Champion - Level 1

Since you are overseas, it's possible that whatever wireless technology out there doesn't support Wi-Fi calling, therefore the option has disappeared from your phone.  From what I've found on Google, things you can try are:

-restart your phone

-do a network reset

-connect to a different Wi-Fi network

There are assorted YouTube videos about the topic, which may or may not be useful, if you can get to a computer to view them so your phone isn't racking up huge international roaming charges or burning up whatever limited data you may have on your international service plan.

-------------
I'm not a Verizon employee, just another customer trying to help.