when calling a landline caller ID says a different name then mine
We would love to take a further look into this for you, sending you a private note now.
-Cryssie
I've had this problem for I don't know how long. I have a prepaid account, but I've had the same number for over 4-5yrs now and I've been told/shown that whenever I call someone , the name shown is not mine(I've come to find out it is I suppose the previous owner of the number) and I don't know how to change it.
I've called support and spoke to someone about it once before but they said there is no other name on my account and it should be showing mine, but it still doesn't.
We are here to support you, sending you a private note.
-Cryssie
I get how frustrating it is to have someone else's name on your Caller Id, I am happy to help you with this. Please send us a Private Message, so we can help you get this corrected. Thanks in advance.
*Lisa
This is likely a problem with a CNAM database entry not being updated somewhere. Searching elsewhere on the internet hasn't come up with a surefire solution for getting it fixed.
Start a new topic or ask questions in the open forum.
