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I factory reset my iPhone, but when reactivating it, I was asked to add an eSIM in settings to regain access to my phone number and cellular data. My mother pays this plan, but I don’t have access to the information to put the eSIM back on my phone. Is there any way I can get the information/QR code and get my cellular data/phone number back?
Good morning. It's always our priority that you are provided with the best possible service. Im sending you a private note in order to better assist you with this.
-Will
We had sent a Private Message to continue the discussion related to your eSIM issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
-Sarge
Start a new topic or ask questions in the open forum.
