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error in Verizon Call Filter

In Verizon Call Filter with my iPhone SE (17.3.1), I press "Get started". It grinds and grinds, and displays "checking account status". Finally it comes back with "We couldn't authenticate your device". This has been happening for weeks. What's the problem? My phone works perfectly otherwise. I see this issue asked about a lot, and no solutions are ever posted. I believe my Call Filter is actually working, though, because spam is identified.

Comments

Verizon_Support

Danl99, thanks so much for this info. We know how important it is to combat those unwanted calls. Help is here. Have you attempted to uninstall to then reinstall the app? Any software updates available on your phone?

-Natasha

Danl99

Deleted and reloaded the app several times. No difference. The iPhone is using the latest iOS.

Verizon_Support

Thank you so much for checking on this, Danl99. I have sent you a Private Message for further assistance.

-Natasha

Kendude43

I'm having the same problem. I have a Motorola edge UW 2021

Fdbk

You can try reaching out to the Call Filter support team directly via email. Their email address can be found on the Google Play Store https://play.google.com/store/apps/details?id=com.vzw.ecid&hl=en_US section 'App support'. They should be able to assist you and help troubleshoot. Just make sure to provide them with the App Version, phone number and any screenshots of the issue.

Verizon_Support

Oh no! I hate to see that you're experiencing this issue. I'll be sending you a private message shortly.

-Necia

R53spec

Good afternoon. I am having this issue as well. How have y'all solved this?

Keithb87

Samsung phone. started this about 2 weeks ago. What's the fix?

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