In Verizon Call Filter with my iPhone SE (17.3.1), I press "Get started". It grinds and grinds, and displays "checking account status". Finally it comes back with "We couldn't authenticate your device". This has been happening for weeks. What's the problem? My phone works perfectly otherwise. I see this issue asked about a lot, and no solutions are ever posted. I believe my Call Filter is actually working, though, because spam is identified.
Danl99, thanks so much for this info. We know how important it is to combat those unwanted calls. Help is here. Have you attempted to uninstall to then reinstall the app? Any software updates available on your phone?
-Natasha
Deleted and reloaded the app several times. No difference. The iPhone is using the latest iOS.
Thank you so much for checking on this, Danl99. I have sent you a Private Message for further assistance.
-Natasha
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