I am not able to sign in with Face ID. How do I fix this? Phone is up to date and apps are up to date.
This hasn’t worked for me in over a year.
Oh, no! Is your device damaged? What's your device's model?
~Geo
No my device is not damaged. The Face ID works with all other apps on my phone and iPad. And I still cannot use the Face ID in the app on either of my device. I also have iPad mini that the Touch ID does not work. Something is wrong with the app and the Face ID and Touch ID options.
Is it FaceID isn't working at all for anything, or only the My Verizon app which doesn't work with FaceID?
It’s only the Verizon app that the Face ID or Touch ID does not work. I have done a reset of my phone Reset network settings Reset the Face ID option. ( meaning turning it off and then on again). Something is not right with the app and the new software.
Thank you so much for the troubleshooting you have completed thus far. Help is still here. Just to confirm, what is the make/model of your device? Are there any pending software updates (for the phone or the application)?
-Natasha
Is there any word on why Face ID is not working in the Verizon app on any of my devices. The Face ID works with all other apps I have on the devices but still getting the error message. “Failed biometrics please try again”
If your Verizon Wireless "My Verizon" app is showing a failed biometrics message, it means, your fingerprint or facial recognition scan on your device wasn't recognized properly when attempting to log in, and you'll need to use your password instead; check that your device's biometrics settings are enabled and functioning correctly, ensure your fingers/face are scanned accurately, and try again; if the issue persists, you may need to re-enroll your biometrics or contact Verizon customer support for further assistance.
-Natasha
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