free iPhone 16 upgrade

[Gracie2880]

can Verizon‘s treatment of my account, and me as a customer get any worse? The answer is yes!

In 2022, myself and my ex fiancé went to a Verizon store and bought two new phones.

I bought the iPhone 256 red 14, and I think he got the same thing.

To put it succinctly, our relationship deteriorated from verbal, emotional, psychological, physical, and other forms of abuse I cannot mention.

For me, it was a domestic violence situation I have and had never experienced and hope to never face something like this again.

I would not wish this on anyone.

everything came to ahead last, October, and I literally had to flee the apartment that we shared for my personal and physical safety.

The situation had come to light that he is an incredibly volatile, violent, abusive narcissist.

He will stop at nothing to get what he thinks he is entitled to, once, or should have.

we were on a Verizon plan together, but after everything he had said and done to me, I split the plan and got one of my own last October.

I have been paying on this phone since October 2023 on my own, and before that I paid for this phone from January to October on his plan as well.

I also have an Apple Watch Series 8, and I am paying for that device as well.

on December 21, 2024, I called Verizon Customer Service to check on my eligibility status for an upgrade.

I was told I qualified for a free upgrade so long as I traded in this iPhone 14, 256 gig device.

That was perfectly fine with me, I spoke to an agent named Jessica.

I called back later that evening to order the phone, and was kept on hold from 904 CDT, to 12:02 AM Friday, November 22 CDT.

I have dealt with supervisors who do not document their work, return calls, keep schedule appointments, and make promises they cannot keep.

I have spoken to dozens of agents, verbally, in the app, and in just about every department in this corporation.

I have had to explain everything from beginning to end, and it is exhausting, brutal, and extremely degrading and shameful to have to keep going over it and over it and over it again.

Verizon’s lack of supervisors who either decide to do or are too lazy to document what they say is not my problem, and I should not be penalized.

it has been three weeks of back-and-forth, push and pull, he said she said, etc., etc.

Frankly, I am 10 minutes past the end of my rope with this company, it’s inconsistencies, it’s broken promises, it’s inability to treat me as just another number in a queue.

I realize to all of the agents, and all of the departments, and all of the supervisors inside departments I am, but the next call in line, and there is no understanding, grace, compassion, and dignity or integrity.

for example, I spoke to an agent named Mark the other day and I asked him what are you going to do to make this right?

He told me in order to even consider giving me an upgrade, or a gift card. I would have to make a down payment of $260.

none of Verizon‘s departments can make a consistent decision about anything.

Not fraud, sales, customer care, financial services, upgrades, special, orders, etc.

Each and every department has treated me with distaste, annoyance, aggravation, and like I’m just another annoyance in their self important call lines.

I spoke to an executive name Angela, who works up in one of the offices, I guess in New York?

I was told by an agent last Saturday to upload any legally supportive documentation that I have because my ex fiancé has been cyber stalking me.

I get requests, password requests, his friends have spoofed me at least five or six times a day, and I’ve had to change my number as a result of this harassment. Verizon‘s apathy toward my situation and what I am going through, and what they have put me through from November 21 to today is absolutely astounding.

Angela said that my court documents were not valid because they were not stamped with the seal, furthermore, because the injunction was lifted, she has deemed this no longer a domestic violence case.

When I spoke with her on Monday, it was just a formality. She had already made up her mind about me, my story regarding the cyber stocking, and the buyout waivers I was promised, the contradictory information I was given, and the supervisors I spoke to that did not keep their appointment. Not one of them did.

yesterday she left me a voicemail that basically said the same thing.

She could not substantiate any findings that I’ve spoken to any supervisors, there was no documentation of any kind of promise of buyout waivers, and the best she could do is offer me some app that’s three bucks a month that would may or may not stop the spoofing.

That is a pittance for what I’ve been put through.

In fact, I spoke to an agent named Mark on Tuesday, and I asked him, what are you going to do to make this right?

He came back with the answer of, in order to even consider you for an upgrade, or a gift card, you will have to pay upfront, $260.

That was an insult!

as soon as I am able, I will be switching carriers.

I went to T-Mobile on Friday, and they were as different from Verizon as CHALK is from cheese.

Instead of apathy, I got empathy, instead of an annoyance, I got compassion and instead of not being believed, I was understood, and treated with the integrity I deserved.

as soon as I am able to come up with the $475 for the sales tax and the extra storage, which will take me a while as I am, a woman who happens to be blind, on a low income, lives, alone, and has an autoimmune disorder, I will happily switch carriers and upgrade to T-Mobile with a smile on my face, and a thank you on my lips.

to Verizon, I am not a loyal customer, I am just a number, and another call to take in the queue.

To T-Mobile, I am a person of value, dignity, worth, and someone to be treated with respect and kindness.