iPhone 14 Pro Max – Missed Calls Until After Receiving a Text (Paging Delay?)

[Mawelandine]

Hello,

I’ve been experiencing a strange recurring issue on my iPhone 14 Pro Max with Verizon service, and I’m hoping someone here (or a Verizon rep) can shed light on it or confirm if others are seeing the same thing.

The Problem:

• When someone calls me, the call often goes straight to voicemail.
• I get no ring and no missed call notification on my phone.
• If the caller then sends me a text message (which I receive instantly), and tries calling again shortly after I’ve received the text, the call goes through and rings normally.
• This happens with multiple people (saved contacts, family members) in different locations.
• Texts and data work fine the entire time — only inbound calls are affected until a text “wakes” the network connection.

Troubleshooting I’ve Already Tried:

• Checked that numbers are not blocked and Silence Unknown Callers is OFF.
• Disabled all Focus modes / Do Not Disturb.
• Tested with LTE only, 5G Auto, and 5G Off.
• Turned Wi-Fi Calling on and off.
• Reset Network Settings several times.
• Had Verizon reset/re-provision my line once.
• Issue still happens in multiple locations with strong signal.

My Thoughts:

It feels like my phone isn’t consistently registered for voice calls on the Verizon network until another event (like an incoming SMS) forces an update. From what I’ve read, this could be a network paging or registration delay issue.

Request:

Has anyone else had this exact behavior? If so, what was the fix?

Verizon reps — could this be escalated to Network Engineering to check my IMS/VoLTE provisioning, paging/registration status, and inbound call routing?

It’s frustrating because to the caller it looks like I’m ignoring them, when in reality the call never even reached my phone.

Thanks in advance to anyone who can help or confirm this issue.

[vzw_customer_support]

Hello Mawelandine: Thank you for bringing this concern to our attention. We hate to hear that you've been having this ongoing issue, we know the importance of staying connected and want to help improve your network experience. Please be on the lookout for a Private Note from us offering support, we can get started right away!

-Christy

[SynthpopAddict]

Have you checked your phone's settings to make sure VoLTE is enabled?  Settings > Cellular (or Mobile) Data > Cellular Data Options > Voice and Data > toggle on the VoLTE switch.  Or that your carrier settings are up to date.

If the call problems are occurring while you're on WiFi and using WiFi Calling, then it could be an IPv6 conflict with your router where you either need to disable IPv6, or otherwise do some technical tweaking so WiFi Calling works on IPv6.

[Mawelandine]

Hello, 

I did all those steps, yet nothing.

the only thing that I am not sure how to do is the IPv6 thing. I’m still searching for how to do it properly.

thank you so much for your reply.

[SynthpopAddict]

You're welcome, and sorry to hear it's still not working. 😞 Contact your ISP and ask them how to disable IPv6, as it's fairly technical.

[vzw_customer_support]

We had sent a Private Message to continue the discussion related to your missed calls until after receiving a text. To provide you with the most accurate assistance and address your unique situation, we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

-Sarge