1 Solution
I bought a second-hand Apple 16Pro on the way. When I try to activate it, it shows that the device has been listed as lost. And the network is locked in Verizon. As a result, I can't use this mobile phone now. I hope Verizon can help you deal with this problem. Thank you very much.
Solved! Go to Correct Answer
Based on what you shared, if you bought from a third party and the device is showing as locked with VZ, you’ll need to reach out to the original seller you purchased from. You can view our device unlocking policy for post pay and prepaid devices here: https://www.verizon.com/about/consumer-safety/device-unlocking-policy
If you still need support, please reach out to us.
-John
Hi, we are happy to help and check on that device. Please meet in the Private Note we sent to further assist you.
~Gina
Hi, if the phone is listed as lost, that means it's been blacklisted and is now a brick. Only the original owner of a device can request a blacklist removal, so you need to ask for a refund from whomever sold you the phone.
Unable to contact the original owner of the device
Based on what you shared, if you bought from a third party and the device is showing as locked with VZ, you’ll need to reach out to the original seller you purchased from. You can view our device unlocking policy for post pay and prepaid devices here: https://www.verizon.com/about/consumer-safety/device-unlocking-policy
If you still need support, please reach out to us.
-John
Start a new topic or ask questions in the open forum.
