Switched from t-mobile to verizon two days ago. My old phone on t-mobile was a 12 pro that broke so I got a new iPhone 15 pro max and asurion "expert" came to deliver and set up the phone and set it up without transferring my old phone's icloud backup even though I had told him to. After that I had to factory reset the phone to install my cloud backup from old phone. i believe I lost the few texts I had with verizon in this time. Since then I have not been able to receive any sort of verification codes on my phone and calling or online chat with verizon support and the options such as airplane mode, network reset, etc. have all done nothing, and when I mention short code texts to the support its like they don't even know what I'm talking about. Its some of the worst customer service I've received in my life.
We're sorry to read about the issue with your device not receiving texts. We're here to help. Are calls and data working? ~Peter
Calls data and most texts are working. Itโs specifically only verification texts from short code numbers that Iโm not getting any of
Have you tried going to YouTube and searching for "fix not getting short code messages" or something similar, as several videos come up with potential things to try? If none of that works, then I've heard that Verizon tech support needs to run some kind of SMS protocol widget to get your phone to work...not sure why that is...
hd20202, thank you so much for the information. To best assist, we'll be sending a Private Message.
~Izzy
I'm not sure why this thread is in the Samsung forum, but if you have an iPhone, here's a good article from the Knowledge Hub on things to try when your iPhone doesn't text properly in some manner:
I've moved this topic to the Apple board for better visibility. Thank you.
Start a new topic or ask questions in the open forum.
