recently switched over can't receive phone calls

Madison518
Enthusiast - Level 1

I recently ported my number from Net10. They said it was fine on their end. And I was able to register my phone... but I cannot receive sms or any phone calls at all. They just go to voice mail. Which I can't hear or see. I am not sure what to do. I ported over a month ago.

1 Reply
SynthpopAddict
Champion - Level 2

What is the make and model of your phone?  It's possible that your phone isn't entirely compatible with Verizon's network.

If it is an eSIM phone, you may need a new eSIM because there was a major outage affecting eSIM phones a bit over a month ago.  Another thing to try is a network reset.

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I'm not a Verizon employee, just another customer trying to help.
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