Earlier this month I ordered a $200 Verizon gift card from Verizon.com ( https://www.verizon.com/products/gift-cards/ ). I received this card but have been unable to make a payment with in on my FIOS or Wireless account. Getting the error "The Gift Card Number or the PIN used is invalid" on the gift cards check balance page ( https://www.verizon.com/sales/nextgen/giftcardbalance.html ) I have entered the card # and pin dozens of times, so I am confident I am putting the numbers in correctly. It seems that I was sent a bad card. Can someone help get this card working for me?
Solved! Go to Correct Answer
Hi timarroll4,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
when trying to submit a payment.. the error message is " You have entered an inactive gift card number. Please try again"
Hi timarroll4,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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