Hello,
I have a huge problem that Verizon will not take care of. On 07/07/2024 I returned all of my Fios equipment to the Verizon store in Hunt Valley, MD. I then received a bill for $198 saying I owed for two set top boxes that were not returned. These items are clearly listed on the receipt. After calling Verizon multiple times I was told that this was taken care of and off my account. Verizon then contacted the credit services and reported that I had a bill 60 days past due. It dropped my Fico score 65 points. I put in a claim against this and Verizon continues to say I owe this money even though I have provided them with a copy of the receipt. Does anyone have a suggestion?
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