I have a billing issue—I get asked the same questions every time!! I explain—I spent tons of time on the chat. Then called. Was told it would be credited on my next bill. It’s not. Back on chat. They drop me every time. It’s like being ghosted in the dating world. I’ve asked to speak with supervisor or a manager and never happens. How do I get my issue escalated??? I would love to move on but Verizon is best for my neighborhood.
Hi FrustratedDenver, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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