I have been having an issue with my account since April. I have talked to 10 different people, and went into two stores. For some reason, my issue cannot be solved, they all say that it’s taken care of, but then I start getting these huge bills again. I don’t know what to do anymore. I’m getting so frustrated and I’m ready to leave and go to a different company. I’ve been with Verizon for 30 years. The last phone call I made was to the corporate office, and she said it was handled. That was two weeks ago and I’m getting text messages again of owing an astronomical amount.
Hi @Tab15,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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