Hi,
I've been a customer for 12 years and I recently moved abroad & disconnected my account. I've received an email requiring me to pay bill, but I'm not able to log into my account - the zip code doesn't work. There is no way to contact a live representative without logging in on chat as well. I had set up an auto pay before and I'm not sure if the bill will be charged to that card in the future? I won't receive the paper bills at the old billing address because I moved.
This is highly unethical and I plan to file a complaint to FCC. I need to be able to pay and view my bill without paying the late fees. I demand help from live support ASAP.
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