The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
Last billing period, I was charged $0.64 for "Verizon Forward Discount removed". I didn't ask for the discount to be removed and nothing has changed in my plan (the discount is still there).
Rep from online chat assured me that it will be returned to me next billing period. I just got the invoice and it was NOT refunded.
It's only $0.64, I get it, but this is a matter of principle. I didn't ask for any change and so I should've have been charged. And I've had issue after issue since joining. Spending 1+ hour trying to get ahold someone to address it, waiting a whole month to see if the fix (if any). I'm so tired of Verizon doing whatever it wants and not fixing problems.
Please refund me $0.64. Thank you.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
