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I upgraded to whole home wifi which included a third network extender for my home. I got an email stating that I was instructed to return an extender. I reached out to Verizon customer support who told me “there is no need to return any extender and please ignore any emails I am receiving”
Thankfully, I took a screenshot of the chat so that I have evidence.
My usual monthly bill is $75 and Verizon has charged me $145 for a “unreturned wifi extender” charge.
I am requesting Verizon Support to refund this amount as I connected with a support agent who told me to keep the extender.
This is very disappointing and shows a lack of service on Verizon’s part.
Hi nsaleem2, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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