I sent back the device using the box and label Verizon gave me. Fast forward 1-2 months later, they are saying I did not send back the device and that I have to pay $200. When I called customer service, I was blamed for not keeping the tracking number. If they sent the label, they should have that record. Why do I have to pay for their logistics problems? Can someone with a similar experience help? Is there any way to escalate beyond customer service? Frustrated with this company.
