Continually charged for extender I don’t have

Jls6279
Newbie

Every month for the past 5 month I have been calling Verizon because there is a 10.00 charge on my bill for an extender I DO NOT have! Every time they tell me it is fixed and the next month it will not be there. Lo and behold  just got my bill this month and it is there again! So now I have to call AGAIN and they will do the same thing-adjust the bill and say they fixed it.  I am getting so frustrated with Verizon that I’m considering switching to someone else! Anyone else have similar issues? How did you get it completely resolved?! 

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kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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