Device still Suspended after paying full bill and having a credit balance

[dhwarner]

I missed a payment (Nov 11 to Dec 10 2023), and I paid the following bill (Dec 11 2023 to Jan 10 2024) to include the amounts for both months, as was suggested by Verizon. After paying this bill, I noticed that the phone service had been suspended. It said in my account that I needed to "pay my bill to restore my service", however the bill was $0.00, so I entered an amount larger than $0.01  and paid it. Now, any payment I make is going into my "credit balance" and not allowing me to reactivate the device. I've tried this twice and now have $71.80 as a credit balance, and still no indication of what fees I actually owe or what to do to actually restore service.

Is there a simple solution to this? It seems like the account is stuck in a loop.

[vzw_customer_support]

Oh, wow! Dealing with account issues can be frustrating, especially if you are encountering reactivation issues. Verizon is here to help.

Keep in mind you can always manage your bill/payment through your My Verizon:

- App: https://www.verizon.com/support/knowledge-base-205735/

- Website: https://www.verizon.com/support/knowledge-base-301813/

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[vzw_customer_support]

Thanks for reaching out via Private Message. Please reply to this post, so we can further assist you.

~Gilbert

[dhwarner]

Replying to your post.

[emmawright976]

Im having the exact same problem right now. Is there a way to fix it?

[vzw_customer_support]

That is indeed a concern I would share if I had paid my bill in full, but service was still suspended, emmawright976. I am here to help. Since I will need account access to take a look at what is happening, please be on the lookout for a private message from us.

-Joseph