If a Verizon store is accepting FIOS equipment because a client is discontinuing their service, shouldn't the store employees know that a client needs to put in a disconnect order so they are no longer billed? I asked the store employees if there was anything else I needed to do because I switched providers and they said I was all good. For the last three months, I've been charged $54.99 for nothing. The customer rep on the phone put in an official disconnect order, but wouldn't give me a refund for the three months. The Verizon store reps said they have no idea about FIOS, nice. And the online chat couldn't do anything and also said their supervisor couldn't do anything either. Sounds like a run around. Check what usage I've had on that account, nothing. Isn't it obvious that I haven't been using your service, BECAUSE I RETURNED MY EQUIPMENT IN MARCH. $165 is nothing to Verizon, it's a good chunk of money for me, especially when it was for NOTHING. I wouldn't have switched my providers in the first place, if you hadn't increased my rates by 35%.
Verizon, you can CONTACT ME DIRECTLY ASAP, here is my conversation ID 194ef117-62ac-4c3a-8052-80c930bf0fe4 from earlier today.
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