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I had a billing error. Verizon credited money back into my account. 5 months later I have a ding on my credit report. 3 hours on the phone later Verizon says no error and I owe them money. That is your loss for not having your business in order and crediting me back and telling me I owe you nothing. You should credit me the money just got having to deal with your customer service. You’re a phone company and half the customer care calls drop. And I’m in a major metro suburb. Service used to be fine. Something changed. Stop Spending all your money on advertising and build more towers. Just be better.
I can certainly understand the concern when you had a billing error that you thought was corrected, howthemightyfall. I am sorry that you've had some trouble staying connected with us, and I am here to help. It sounds like I will need account access to assist, so please be on the lookout for a private message from me.
-Joseph
howthemightyfall, we know it's been a few months since our last contact, and we're just wanting to check in. We previously sent you a Private Message to start reviewing your account and resolving your billing concerns.
If you are still needing assistance with your service or billing issues, please feel free to reply to that Private Message. We are ready to pick up right where we left off and help you get this resolved.
~Izzy
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