I’ve been overcharged 200+ dollars per month for over a year. After numerous attempts to understand the lingo customer service uses and expects us to somehow immediately understand and follow, I finally connected with @bryn who agreed that my account shows I made multiple attempts during the 12+ months to have the billing error corrected, that I am absolutely due a healthy refund which (of course) she isn’t authorized to make so she would get approval from management and call me back on specific date; and, lastly, that going forward I will be charged correctly.
I’m sad to report that ZERO of what she promised has happened and I really believed I finally had someone who was going to get the job done. She has never called me back; two days after our conversation, the auto-pay she said she corrected withdrew the same old incorrect over $200 amount!
Verizon, I’m a mobile and home customer who hasn’t jumped ship in over 20 years but I’m ready. I please need the refund I am due for service I absolutely never used or even connected to.
Does anyone have a secret passageway to a competent customer service person at Verizon?
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