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Fees for suspended service

We had some trouble with IPads purchased through a big box store. They were not cellular compatible - which we found out when we went to our cabin where there is no internet. Verizon CSR said to "suspend service" until we got new IPads and I told him our old ones were given away to grandkids.
I WAS NOT TOLD THAT CONNECTING NEW IPADS WOULD INCUR $35/per line in ADDITIONAL FEES!
"Customer Service" kept saying "the charges are real and non-negotiable" . She finally relented and told me to go back to the store and call from there so that they can tell her they did it mention fees.
WHAT? There is only one way to suspend and that is through a CSR at a special department at Verizon. They did not tell me there will be additional charges. Why would I suspend service for iPads that I no longer owned and pay monthly for suspension of service if they were not going to reconnect under those phone numbers? These questions were asked by me repeatedly and not answered.
Checking out Comcast/Infinity - if anyone has insight as to their coverage and transparency.

Comments

Verizon_Support

Hello, Anniemagnuson. Help is here as we always want you to be in the know of your account and account charges. When a new line of service is activate, it does require billing as we supply service to that line whether it be calls, text messages, and data, or just data when it comes to data only devices. Which 'big box store' did you visit? We offer all customers a 30-day Worry Free Guarantee for our customers meaning, if you realize the device/service isn't a good fit, you can return it and only pay for the 30 days of usage. This info is provided in the terms and conditions as well as our site. How long have you had the service?

-Natasha

Anniemagnuson

Natasha -

We were sold the incorrect iPads at BEST BUY that were not cellular compatible.

We were unsure when we would be able to exchange them with the sales manager at Best Buy.

Meanwhile, Verizon had me SUSPEND SERVICE on the two IPad lines (meaning I continued to pay to keep the phone numbers) as I was lead to believe that those lines would be reactivated.

SO AGAIN - the issue is with transparency. The facts are: we were never told there would be a line activation charge instead of reactivating our existing, paid for, suspended lines.

So you, your "customer service" department and store employees can belabor, over and over, that it is a "legitimate charge" - but that does not make it so.

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