I went through four months of previous billing statements and there is no mention of an upcoming price increase. Has anyone else experienced this? I am fairly sure this is an unfair practice and have filed a complaint with the FCC.
I called customer service for a resolution and all they want to do is upsell their services even after I've explained I don't want to pay any more than my current bill. After being placed on hold, they return with a bundle that costs more but nothing they can do to keep my services at the current price. I am tired of the upselling for services I do not need or will not use. Like I am completely being ignored. So frustrated and will be shopping around for better pricing. No reason to be loyal.
Hi amymrd, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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