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I am a new Fios subscriber, with the install taking place a week ago. I am trying to get full access to my Verizon Fios account so I can view my bill, but every time I click the button to receive a pin, the loading circle just spins forever. I've tried multiple browsers as well as the Verizon app and have the same problem.
I spent over an hour on the phone last week with Verizon Support, which unfortunately went nowhere. I would like to know that my issue will be addressed.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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