I have been trying for 6 months to get the Military discount applied using Id.me, I have tried a chat in which they sent me a link that did the exact same thing and goes to a broken link. I have tried through Verizon page directly and also the id.me discount link. Nothing works, The chat agent said to try again in a couple of days, that was now a month ago. This is painfully frustrating, I have tried from multiple devices, multiple browsers, event my iPhone. on one occasion on my iPhone it took me as far as two place a brand new order, yet the chat person said there should have been a link for existing customers. There is zero help and zero support to get this resolved. I am about to switch to Comcast.
Hi chrismcconathy, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
