Need a Corporate Address and Email for filing a complaint

[DaveP70]

On January 27th I called Verizon to sign up for FIOS. I received an automated message that a representative would call me in two days. On January 29th I received a call from a representative, they did an online check and told me that my apartment was FIOS-ready and I just needed to pick up a router. It took me a couple of days to find a store near my house that had a router in stock. On February 1st or 2nd I found a router and installed it. I couldn’t get an internet connection and doing a self-test was told that I needed an ONT. I called Verizon to see what I had to do to get an ONT and received another automated message that they would call me in 2 days. I had work that needed to be done and couldn’t wait 2 days so I called Spectrum and they came out and installed my internet on the same day.

I considered keeping FIOS and cancelling Spectrum if I could easily get an ONT. When the customer service did call me back they told me it would be a two to three week wait for installation. I decided to keep Spectrum as they had much better customer service and were far more responsive.

I called FIOS customer service to cancel my service and they told me I should return my router first to avoid any problems. I had to travel for work but when I returned on Feb 13th I turned in my router and called to cancel my service. The representative asked why I was cancelling my service so soon after getting it and I explained the situation to her. She apologized and said that she would credit my account the $89 that would be due for that billing cycle since the original representative told me my apartment was ready when it wasn’t and I was never able to get the service running. She cancelled my account which also cancelled my auto-pay.

Near the end of the month I received a bill for $89 and called Verizon to see if I needed to pay it. I explained to the representative what had happened and after he checked my account he told me not to worry because sometimes bills were sent out before the account credits were applied.

Verizon just reported the $89 as a collections account and dropped my credit score by 100 points. As a result, one of my credit cards dropped my credit limit by $900 putting me over the limit. I also told my landlord that I was going to move at the end of the month and now I am incapable of renting an apartment due to Verizon’s reckless credit reporting. Their “improved” AI system keeps sending me in circles and will not acknowledge the account. The collections agency that they gave it to has a phone line that is constantly busy and tells me to call back later.

I have already filed a complaint with the BBB but I need the appropriate address and email for an additional complaint, please.