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Payment arrangement

Trying to adjust my payment arrangement date. I paid some to it but not all. But I get this when I log in

Sorry, we are unable to grant your payment arrangement online. Please contact your Verizon Representative at the telephone number shown on your bill. For assistance with billing questions!

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VZ_jenn

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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