I have been trying to receive the discount I was promised for signing up for auto draft. I have called and talked to over 10 different customer service representatives. Each one says “you have signed up correctly, I don’t know why you are not getting the discount.”
Then they issue a credit in the amount of the discount to temporarily fix the problem for a month and say they will call me back a few days later. The ones that did say “still not showing on my end. I’ll call you back in a few more days” and then I never hear from them again.
I requested to talk to a supervisor and was told they would have to call me back. Still haven’t heard from anyone.
verizon used to be a really good company. You have been taking my money no problem. Where is my discount???
Signed,
Angry customer
