my phone’s eSIM stopped working and after troubleshooting with Support for about three hours they offered me a replacement device free of charge. The rep on the phone knows the phone is cracked and never mentioned anything about me being charged for cracks etc. after reading the policy/terms once I got the new phone in The mail it seems like I will be charged for damage but the support agent never told me anything about that and of course they are closed right now so I want to make sure before I set up this replacement phone.
