Over the past 2.5 months, I have made repeated attempts to cancel my TV service while retaining my internet service. I have three separate email confirmations of this change, complete with order numbers. Despite this, I have been charged for TV service on two subsequent bills.
I have already filed a complaint with the FCC regarding this issue and intend to escalate further unless it is resolved immediately. I have followed all required steps and provided documentation to support my request, yet there appears to be no recourse or accountability.
Hi bhiggs100, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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