As the title suggests, Verizon erroneously removed my loyalty discount - I believe this may be because my account is new but my other family member was previously in charge of the internet bill here, and we were previously Verizon customers at the same address. Therefore, a customer service representative offered to give us the discount back on my account, since I live at the address still. This was in part due to unacceptable inconveniences I encountered trying to port a landline number over from Xfinity to Verizon, which took over 3 weeks, 10+ phone calls, and multiple people telling me my ticket had been resolved even though the issue was not actually resolved.
Now I'm noticing that the discount was removed, and they are charging me a one time fee for a service that I was previously promised I would not be charged for. (aka the tech support for landline).
Verizon, I expect this to be solved post-haste, and with a hefty discount in hand. This is unacceptable and the lack of communication is appalling to say the least. I am going to be looking for other providers in the area who have more respect for their customers, new or returning.
Hi motendo,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
