I have had a billing issue with Verizon fios for over 2 years now. I have called their number 4 times, spoken with online support about 5 times. I am constantly getting the run around. Every time I speak with a rep, they ensure me that they have "taken care of" the problem, given me the bundle that I originally ordered, and gave me credit for the overbilling.
Every time, this turns out to not be the case. They never call back. They never email. They refuse to provide me a confirmation number. I have wasted countless hours trying to get them to rectify this. They continuously play with me, making promises, assurances, etc. This MUST be a corporate policy. If this keeps happening over and over again, by different customer service reps over extended time periods, it must be directed from up top.
I am tired of this, and will keep fighting and posting this over and over again, until someone does something about it.
Verizon, I have been a customer for my whole life. I have always promoted your great coverage, and overlooked some of the minor things because of the overall value I was getting. Things have gotten out of hand, and this needs to stop.
PLEASE FIX MY ACCOUNT AND REIMBURSE ME!!
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