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I applied for Verizon Forward service around January 6, 2025, and received an email confirming my approval. My internet was turned on without issue. Fast forward two months, and I suddenly started receiving emails stating that I owed $204. I assumed this was just a system error that would correct itself, but then I began getting warnings that my internet would be suspended.
Concerned, I contacted Verizon via live chat. After going back and forth with a representative, he acknowledged that I had signed up for Verizon Forward and apologized for the confusion. As a courtesy, he even offered me Netflix and Max. I specifically asked about the service suspension notice, and he reassured me that everything was resolved, with my next payment scheduled for March 29.
Imagine my shock when I woke up the next morning to find my internet disconnected due to "non-payment" of $99! I immediately contacted Verizon, and that’s when the real nightmare began. I spoke with EIGHT different representatives, including supervisors and their billing and financial departments. Each one apologized, yet none could actually fix the issue. They just kept transferring me around, passing the blame with no resolution in sight.
This ordeal cost me valuable work time, and Verizon showed zero accountability.
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