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Not sure if anyone else has seen this..
I recently applied for and received the Verizon Visa Credit Card and the rewards system has somehow become linked to an old Verizon account I had, rather than the current account which I used to apply for the card. When I log into the old account (login still active for some reason) I can see the rewards dollars and info, but when I go to the same section of the account portal with my current account it simply asks me if I'd like to apply for the card. 3 calls to verizon and 2 to Synchrony Bank (the CC issuing institution) and over 5 hours on the phone and no one has been able to help (I'm not even sure anyone understood the issue).
At this point it looks like I will need to cancel my credit card (and possibly my FiOS account), but I've accrued close to $100 in rewards that I will be losing. Anyone have any suggestions?
Hi vz_cust_since_2003,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Quick update to anyone who finds this post- so far there is no happy ending. Verizon support (via this community) was helpful but it appears that because I was logged into my old account when applying for the card that is the account it became associated with, and there is no way to reassign it. I have reached out to Synchrony Bank and will update if there are changes, but it looks like I'll probably just have to close the card account.
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