Can someone explain why canceling a service feels like such a hassle? A few months back, I terminated my FIOS subscription and returned all the equipment, yet Verizon is still charging me around $80 via auto payment. Today, I discovered that my cancellation request didn't process for some unknown reason, and they can't provide an explanation. It's incredibly frustrating. Is this an oversight or part of a deliberate scheme? I'm curious if others have faced similar issues with Verizon.
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