I used my $100 gift card on to purchase Samsung Buds 3 Pro for pick up from a store on March 27, 2025. The store cancelled my order. I called Verizon customer service and was just bounced to multiple departments (sales, wireless, fios, blackhawk etc) , however I have still not received the funds to my gift card. It is unacceptable to wait for a refund for several months. When will I receive the funds back on my gift card? I have called several times. I was told I will get. a new gift card last month but nothing at all and there was a ticket raised but no update. I am really frustrated with the lack of customer service.
Hi sugathri, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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