Verizon overcharging retail for phone

[dis737]

I've spent 2 days trying to get someone in customer service to address my problem.

I have 5 business lines @ $73 per line minus a $25 discount, so $48 / line.

I purchase a new phone (16 pro max) on the website for $750 on a 24 month contract.

Verizon took away my $25 line discount, so now I'm locked into paying an additional $25 / month for 24 months = $600.

So I'm being charged $1,350 (750+600) for a $1,100 phone.  THIS IS ILLEGAL.

[vzw_customer_support]

Hello dis737, because you have a Verizon Business Account please reach out to our Business support team using the link I attached below. Your account situation will need to be worked on by Business Support.

https://www.verizon.com/business/support/contact-us/

-Sarge

[dis737]

That is who I have been talking to for the last 2 days.  The customer service is outsourced to some foreign country and they keep hanging up on me when I ask to be transferred to a manager.

[vzw_customer_support]

We've got your back! Sending you a private note now.

-Cryssie

[vzw_customer_support]

Hello dis737, we just wanted to check in with you to ee if you still needed help with your concern.  We're standing by to assist, so please let us know.-Dee